Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

Shipping & Delivery

Orders & Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

When can I expect my order to ship? 

If you select shipping for your order, it will pack and ship within 2-3 days. If you need an item more swiftly, please email us as soon as possible and we’ll work to expedite your order (there may be additional shipping fees associated).  If you order a pre-order item, you’ll receive an estimated delivery date within 48 hours of placing your order.

How does in-store pick-up work? 

If you select in-store pick-up, your order will be ready for pickup within 4 hours. You can come and pick up your order during our normal business hours. We ask that in-store pick-up orders are collected within 10 days.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

No, unfortunately, at this time we only ship domestically but hope to expand our shipping area soon.

How do gift cards work?

You can select physical or electronic gift cards. Both physical or electronic gift cards can be used both in-store and online.  If you select a physical gift card, a card will be shipped within 2-3 days. If you select an electronic gift card, a gift card will be emailed to the recipient within the hour.  Gift cards do not expire and can be reloaded.

Get in touch

Have questions about your order, or a general enquiry?