Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

Returns & Warranty


Can I cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Can I return the items?

We do not offer refunds or exchanges on items such as beauty or food items for safety reasons. For other items such as clothing, jewelry, etc, we do not offer refunds however we do offer exchanges of products that are in sellable, unworn condition with tags attached, and the original receipt within 15 days. We are unable to accept exchanges on items that are damaged, worn, or otherwise in a condition rendering them unsellable.

A product I purchased is defective, what do I do?

Please let us know as soon as possible and we’ll work with you to try to find a remedy. If you do have a defective item please email us a photo and a description of the issue within 48 hours of purchase.

If I purchased online, can I exchange it in the store, and vice versa?

Yes! We can offer exchanges of products online and instore. Please note, not everything in store is available online and vice versa so please let us know if you’re looking for a particular item in a different size/color and we can help track that down for you.

Get in touch

Have questions about your order, or a general enquiry?